Video Case Studies
Rebecca Dean
Head of Franchise at Concept Claim Solutions
Rebecca Dean, Head of Franchise at Concept Claim Solutions, gives an honest overview of the opportunity and what it takes to succeed as a franchisee.
Rebecca covers the full franchisee journey, from five days of head office training and a six-month mentorship programme, to the ongoing support that helps franchisees grow their business over time.
She also touches on investment, revenue potential, and the personal qualities the business looks for in the right candidate.
James Reid
Taunton Franchisee Manager
James Reed, a Concept Claim Solutions franchisee. Shares his experience of joining the network and what his first year has looked like.
He talks candidly about his first year, the support he received, and why helping people through difficult moments, such as house fires and floods, has become the most rewarding part of the role. He also shares his long-term ambition to one day hand the business to his son.
Paul Cheetham
Wigan & Bolton Franchisee Manager
Paul Cheatham, who runs the Concept Claim Solutions franchise covering Wigan and Bolton, shares his experience two years into the business.
Paul came from a background involving large teams and high overheads, and was drawn to Concept specifically because of the low-cost, work-from-home model. He talks about the importance of customer relationships, keeping clients informed throughout the claims process, and how work becomes easier to find as those relationships build over time.
Nadia & Junaid
Middlesbrough Franchisee Manager
Jean Shan, Director, and Nadia Hussein, Manager, run the Concept Claim Solutions franchise covering Middlesbrough and share their experience of building the business over the past four years.
Nadia came from 20 years in the property industry and was drawn to the niche nature of loss assessing, seeing far less competition than in her previous field. Jean and Nadia speak openly about a slow start and the challenges of establishing a presence in the Northeast, but describe how head office stepped in with referral support, and how they built their own network through BNI and local contractors.