Home » Training and Support
We make business ownership affordable, sustainable and profitable. Throughout your partnership with us, you will continue to benefit from our vast resources and expertise. We are committed to ensuring you have all the necessary tools and knowledge to operate a successful property claims management franchise.
We take the time to understand your development areas so that you get the best for your time with us.
You spend the first week at our Head Office in Preston, where you will get to know your support team and learn all about the different components of our business model. The training is delivered by accredited professionals and involves a mixture of training techniques to accommodate different learning styles.
Then you spend the next week with an existing franchise partner since there is nothing more beneficial than real-life experience. The safe environment provides the perfect opportunity to practice your new skills and knowledge. The franchise partner is your mentor for the first six months and is chosen based on their coaching skills and performance.
The proven business development strategy enables you to establish a referral customer base. You will benefit from the support of our Business Development Manager, who will spend time alongside you in the territory, demonstrating exactly how we generate claim leads and build relationships with referral partners for both national and local accounts.
Our Marketing team continually promotes the brand within the UK market through PPC advertising with precise targeting, content strategies combining SEO with social media, regular website updates, and other digital marketing techniques to boost our online presence.
We have a tremendous wealth of insurance and construction expertise to help with every part of your new role, from practical support with creating the schedules of works to understanding the insurance policy to settling the claims; we are by your side every step of the way.
There is no stress when it comes to finding contractors as we provide you with access to a nationwide network of contractors who can be appointed and managed by the Head Office. Being part of a larger Insurance Solutions Group allows for a level of support unmatched in the sector and means you can always get the specialist assistance you need.
The centralised claims handling team manages the phones 7 days a week, 24 hours, and is usually the customers first point of contact. Our accountancy provider will also complete the year one final accounts and tax returns for all new franchisees as part of the initial franchise fee.
On top of this, you get access to our CRM system, where you can see all your jobs at one glance and effectively manage all of the operational requirements of the business.
Peer collaboration is essential to growing and evolving our franchise systems and model. We hold regular virtual meetings to share best practices, exchange thoughts and ideas with other franchise partners who experience the same rewards and challenges each day. Harnessing the experience and expertise within the network makes us all stronger and allows us to continually drive improvements.
As a Concept franchise partner, you should not find yourself in a situation where you do not have someone to call upon to help you out, regardless of how big or small the issue may be.
Fairways Business Park, Preston, PR2 9LF
01772 799 787
Established in 2001, Concept was the insurance claims management franchise, pioneer. Today, we are the longest established franchise in the building insurance claims sector.
Concept Claim Solutions is a trading name of Concept Building Solutions UK Ltd, which is an Appointed Representative of Citrus Funding. Citrus Funding is a trading name of Andrew Smith which is authorised and regulated by the Financial Conduct Authority.