Franchise Training & Support
Are you ready to start a rewarding career as a Loss Assessor?
Learn the different
How we train
We take the time to understand your development areas so that you get the best for your time with us.
Induction Training
our journey begins with 5 days at our Head Office in Preston, where you will be fully immersed in the Concept Claim Solutions business model. During this period, you will meet your dedicated support team and gain a comprehensive understanding of how each department contributes to the successful operation of the franchise network. The training programme is delivered by accredited industry professionals and covers all core aspects of the business, including claims management processes, compliance and regulatory standards, customer service excellence, systems and technology, marketing, and day-to-day operational best practice.
Mentoring
Following your head office training, you will enter a structured mentorship period with an experienced franchise partner. This phase provides invaluable real-world exposure to live claims, client interactions, and insurer negotiations within a supportive and controlled environment. You will apply your training in practice, build confidence, and refine your skills with expert guidance, ensuring you are fully prepared to launch and operate your franchise successfully.
Sales & Marketing
The proven business development strategy enables you to establish a referral customer base. You will benefit from the support of our Business Development Manager, who will regularly spend time with you demonstrating exactly how we generate claim leads and build relationships with referral partners for local accounts.
Technical Support
We have a tremendous wealth of insurance and construction expertise to help with every part of your new role, from practical support with creating the schedules of works to understanding the insurance policy to settling the claims; we are by your side every step of the way.
There is no stress when it comes to finding contractors as we provide you with access to a nationwide network of contractors who can be appointed and managed by the Head Office. Being part of a larger Service Solutions Group allows for a level of support unmatched in the sector and means you can always get the specialist assistance you need.
The centralised claims handling team manages the phones 5 days a week, and is usually the customers first point of contact.
Our accountancy provider will also complete the year one final accounts and tax returns for all new franchisees as part of the initial franchise fee.
On top of this, you get access to our CRM system ans scheduling tool with a built in price book where you can see all your jobs at one glance and effectively manage all of the operational requirements of the business.
Peer to Peer Support
Peer collaboration is essential to growing and evolving our franchise systems and model. We hold regular virtual meetings to share best practices, exchange thoughts and ideas with other franchise partners who experience the same rewards and challenges each day. Harnessing the experience and expertise within the network makes us all stronger and allows us to continually drive improvements.
Expertise help
How we support
As a Concept franchise partner, you should not find yourself in a situation where you do not have someone to call upon to help you out, regardless of how big or small the issue may be.
Training and Support
Continuous Professional Development
Continuous professional development is a valuable journey that can be enhanced by obtaining qualifications accredited by the Chartered Insurance Institute (CII) or the Chartered Institute of Loss Adjusters (CILA). While these qualifications are not mandatory, pursuing recognized industry credentials can greatly enrich your knowledge and professional credibility, showcasing a strong commitment to best practices and ethical standards in the field.
To further nurture our franchise partners, we are dedicated to offering ongoing training and resources that keep them updated on industry developments. This includes engaging workshops, informative webinars, and timely updates on the latest regulatory changes, industry trends, and technological advancements.
By investing in our partners’ continuous education, we strengthen their ability to advocate effectively for their clients, fostering a supportive environment that leads to more impactful representation of client interests.