Training and Support

Training and Support

All you need to succeed

As you consider partnering with Concept Claim Solutions for your property claims management franchise, we want to assure you that our team is committed to supporting you every step of the way.

We believe that your success is our success and are dedicated to providing you with the necessary tools and knowledge to operate a thriving business. By working together, we can help you achieve your dreams and build a flourishing franchise that will provide value to your customers and community.

Learn the different

How we train

We take the time to understand your development areas so that you get the best for your time with us.

Induction Training

You spend the first week at our Head Office in Preston, where you will get to know your support team and learn all about the different components of our business model. The training is delivered by accredited professionals and involves a mixture of training techniques to accommodate different learning styles.

Then you spend the next week with an existing franchise partner since there is nothing more beneficial than real-life experience. The safe environment provides the perfect opportunity to practice your new skills and knowledge. The franchise partner is your mentor for the first six months and is chosen based on their coaching skills and performance.

Sales & Marketing

The proven business development strategy enables you to establish a referral customer base. You will benefit from the support of our Business Development Manager, who will spend time alongside you in the territory, demonstrating exactly how we generate claim leads and build relationships with referral partners for both national and local accounts.

Technical Support

We have a tremendous wealth of insurance and construction expertise to help with every part of your new role, from practical support with creating the schedules of works to understanding the insurance policy to settling the claims; we are by your side every step of the way.

There is no stress when it comes to finding contractors as we provide you with access to a nationwide network of contractors who can be appointed and managed by the Head Office. Being part of a larger Insurance Solutions Group allows for a level of support unmatched in the sector and means you can always get the specialist assistance you need.

The centralised claims handling team manages the phones 7 days a week, 24 hours, and is usually the customers first point of contact. Our accountancy provider will also complete the year one final accounts and tax returns for all new franchisees as part of the initial franchise fee.

On top of this, you get access to our CRM system, where you can see all your jobs at one glance and effectively manage all of the operational requirements of the business.

Peer to Peer Support

Peer collaboration is essential to growing and evolving our franchise systems and model. We hold regular virtual meetings to share best practices, exchange thoughts and ideas with other franchise partners who experience the same rewards and challenges each day. Harnessing the experience and expertise within the network makes us all stronger and allows us to continually drive improvements.

Expertise help

How we support

As a Concept franchise partner, you should not find yourself in a situation where you do not have someone to call upon to help you out, regardless of how big or small the issue may be.

Training and Support

Continuous Professional Development

Ongoing, continuing professional development can be provided by achieving CII or CILA accredited insurance and claims management qualifications. Although not a requirement, as a professional advisor representing the interest of policyholders, continued achievement of recognised industry qualifications will ensure the highest levels of service are delivered.