When Karl became the Concept Claim Solutions franchise partner for Horsham in 2018, he was stepping into a completely new industry.
With no previous experience in insurance claims, Karl admits that handling his first case felt daunting. Since then, however, he has developed a highly successful franchise business with an annual turnover of over £1 million.
After 29 years in publishing, working in senior director-level roles, Karl was ready for a new challenge. Having spent much of his career leading large teams, he wanted the independence and flexibility of running a streamlined business.
Building a business through trust
As a Loss Assessor, Karl takes responsibility for the property insurance claim from the initial assessment through to the completion of repairs. He provides clear guidance, coordinates everyone involved, and helps reduce the pressure placed on homeowners and businesses.
Karl operates without employees, drawing on a trusted network of subcontractors and head office when needed. More than 95% of the insurance claims he’s managed have resulted in successful outcomes.
For Karl, the role is also closely aligned with his personal values:
“I’ve always enjoyed seeing fairness and justice prevail. This franchise gives me the opportunity to stand alongside policyholders, make sure their voices are heard and help them achieve the fair outcome they deserve.” — Karl
This personal, end-to-end support has earned Karl the trust of customers and professional partners alike, with much of his work now coming through recommendations.
Whether responding to fire, flood or structural damage, his priority is to protect the policyholder’s interests, restore their property and help them move forward.
Challenging a rejected claim in Winchester
One particularly complex case involved a property that flooded over Christmas, before its new owner had moved in.
The insurer investigated the claim because of suspected fraud and initially rejected it. Karl helped the customer challenge the decision through the Financial Ombudsman Service, which instructed the insurer to accept liability.
Karl then managed a restoration project worth £180,000, transforming the severely damaged property into a beautifully restored home.
Managing unusual and complex losses
In St Lawrence on the Isle of Wight, Karl became involved after a landslide affected a distinctive designer home previously featured on George Clarke’s Amazing Spaces. The incident caused extensive damage to the surrounding land and the property’s access route. The case attracted local press coverage and led to further work at a neighbouring property.
Another significant project followed a fire at a restaurant in Yarmouth, where the damage was valued at more than £400,000. Karl turned a devastating loss into a fully restored, operational business again.
Experience, determination and the right support
Karl’s journey shows what is possible when the right franchise aligns with your personal values and ambitions.
“I love what I do, and my success has come from believing in the service we provide. By combining the interpersonal and management skills I developed throughout my previous career with the proven systems, specialist expertise and support of Concept Claim Solutions, I have been able to build a business that makes a real difference.” — Karl
If you are passionate about helping people, Concept Claim Solutions could be the right fit for you. To learn more about becoming a franchise partner, contact our team today.
Media Services Sussex Limited trading as Concept Claim Solutions (Horsham) is an Appointed Representative of Concept Building Solutions UK Ltd t/a Concept Claim Solutions which is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 989782.