Terms and Conditions
1. Introduction
Welcome to Concept Claim Solutions (“Company”, “we”, “our”, “us”). By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree to these Terms, please do not use our services.
2. Definitions
- Services: Refers to the insurance claims management services provided by Concept Claim Solutions.
- User: Any individual or entity using our Services.
- Franchise Partner: An individual or entity that has entered into a franchise agreement with Concept Claim Solutions.
3. Eligibility
You must be at least 18 years old to use our Services. By using our Services, you represent and warrant that you have the legal capacity to enter into a binding contract.
4. Services
- Claims Management: We assist policyholders in managing property damage insurance claims, including presenting claims to insurance companies and overseeing property repairs.
- Franchise Opportunities: We offer franchise opportunities, providing training, support, and resources to franchise partners.
5. User Obligations
- Accuracy of Information: Users must provide accurate and complete information when using our Services.
- Compliance with Laws: Users agree to comply with all applicable laws and regulations when using our Services.
- Prohibited Activities: Users are prohibited from engaging in any activity that could harm the Company, its Services, or other users.
6. Franchise Partner Obligations
- Training and Compliance: Franchise partners must complete all required training and comply with our operational standards and guidelines.
- Use of Contractors: Franchise partners must use qualified contractors vetted and approved by Concept Claim Solutions for all repair work.
7. Fees and Payments
- Service Fees: Users may be required to pay fees for certain Services. All fees will be disclosed prior to any charges being made.
- Franchise Fees: Franchise partners are required to pay a franchise fee and ongoing royalties as specified in the franchise agreement.
8. Intellectual Property
All content, trademarks, and intellectual property related to our Services are the property of Concept Claim Solutions or its licensors. Users are granted a limited, non-exclusive license to use the Services for personal or business purposes in accordance with these Terms.
9. Confidentiality
Users and franchise partners agree to keep all non-public information about the Company, its Services, and other users confidential and not to disclose such information to any third party without prior written consent.
10. Limitation of Liability
To the fullest extent permitted by law, Concept Claim Solutions shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Services.
11. Indemnification
Users and franchise partners agree to indemnify and hold harmless Concept Claim Solutions from any claims, damages, losses, or expenses arising out of or related to their use of the Services or breach of these Terms.
12. Termination
We reserve the right to terminate or suspend access to our Services at any time, without notice, for any reason, including but not limited to breach of these Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to Terms
We may modify these Terms at any time. We will notify users of any significant changes by posting the new Terms on our website. Continued use of our Services after such changes constitutes acceptance of the new Terms.
15. Contact Information
For any questions or concerns regarding these Terms, please contact us at:
Head Office Fairways Business Park, Preston, PR2 9LF
Phone 01772 799 787 0800 037 0315
Email enq@concept-solutions.co.uk
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.