Thrilled to be Awarded 5 Star Franchisee Satisfaction

Concept Claim Solutions is thrilled to announce that we have been awarded 5-Star Franchisee Satisfaction in a benchmark survey conducted in February 2023 by WorkBuzz. The anonymous survey is an excellent way of showing how well we’re performing as a franchisor from the perspective of the franchise partners.

To achieve 5 Star Franchisee Satisfaction, the survey results needed to prove that Concept Claim Solutions is above the franchising industry average in all six areas: Franchise System, Training and Support, Culture and Relationships, Leadership, Value & Rewards and General Satisfaction. Here are some of the highlights from the survey results:

  • 100% of franchise partners said that the Head Office support team ‘Go the Extra Mile’;
  • 100% of franchise partners said they plan to expand their business;
  • 100% of the franchise partners feel Concept Claim Solutions values their ideas; and
  • 94% feel they are valued.

Since 2001, Concept Claim Solutions franchise partners have been successfully project managing building insurance claims. Catastrophe can arrive at the doorstep in many ways: A tree could hit the roof, faulty wiring could spark a fire, or a storm could unleash its fury. One thing is for sure; the property owner could not ask for better professionals to help them put their lives back together again.

We’ve had an incredible start to 2023, being named as a finalist in the ‘Franchisor of the Year’ category at the Quality Franchise Association Awards, and now we’ve won the 5 Star Franchisee Satisfaction Award! It’s a privilege to work as part of a team dedicated to helping our franchise partners make a difference every day.” Andy Walmsley- Group Operations Director

We are delighted to be giving Concept Claims Solutions a 5 Star Franchisee Satisfaction award,” said Steven Frost, CEO of WorkBuzz. “What makes this award so special is that it’s entirely based on confidential feedback from real franchisees and goes into detail about their franchise ownership experience.  5 Star Franchisee Satisfaction is awarded to a franchisor that receives above average feedback on ALL five of the key areas that we measure including training & support, the franchise system and overall satisfaction. While there is no guarantee of success, franchisors – like Concept Claims Solutions – that can demonstrate strength in these areas are a great place to start for individuals looking to launch a franchise business.” Steven Frost CEO of WorkBuzz

 About the Franchise Satisfaction Benchmark (FSB)

The FSB is provided by WorkBuzz, a leading independent franchise consultancy. It works by inviting existing franchisees to participate in an anonymous survey which asks them 31 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards. For more information, please visit