Jefferson shares what’s involved in the business day-to-day, project managing property damage insurance claims.
No two days are the same, which is one of the aspects I enjoy most. Much of my time is spent liaising with insurers to secure fair claim settlements, coordinating repair works, and meeting clients to ensure they remain informed and satisfied throughout the process. While you have the flexibility to manage your own schedule, the role is fast-paced and requires strong organisation, clear communication, and regular contact with both clients and contractors.
Once the morning traffic eases, I head out to meetings with loss adjusters, contractors, or new clients. When meeting a policyholder for the first time, I always take the time to explain our service clearly, including the fact that when we manage the repairs, there is no fee beyond their policy excess. It is important to build trust from the outset and ensure they fully understand how we can support them.
Clients value having a single point of contact throughout their claim, someone who represents their interests, manages the process, and removes much of the stress and uncertainty. The most rewarding part of the business is seeing the relief and appreciation when their home is restored and life returns to normal.
By mid-afternoon, I am often back home completing administration, preparing schedules of work for new claims, or following up with insurers on existing cases. Claims vary widely in size, value, and complexity, most commonly arising from escape-of-water incidents. To date, the largest claim I have managed was valued at £150,000.
I usually finish around 5pm, but the flexibility of the role allows me to occasionally finish earlier to spend time with my son. For anyone considering joining Concept Claim Solutions, my advice is simple: you get out what you put in. Like any business, success requires commitment and effort to build your network, but the rewards, both financial and personal, are substantial. I have not looked back!
If this sounds like your kind of day, complete the contact form or call a member of our recruitment team on Tel: 0800 037 0315