About Us
Founded 2001
Financial Services and Property Project Management
Welcome to Concept Claim Solutions, the UK’s leading and longest-established insurance claims management franchise. We proudly support a nationwide network of over 55 franchise partners and are committed to ethical, high-quality franchising.
As members of the British Franchise Association and the Quality Franchise Association, we uphold the highest industry standards.
In 2025, we continued to make strategic investments in our head office infrastructure to streamline operations and enable our franchise partners to focus on what matters most: delivering outstanding service.
Our experienced, highly qualified team provides comprehensive support across all areas of the business, guided by strong core values and a commitment to service excellence.
If you share our values and are ready to build a successful business, we would welcome the opportunity to speak with you.
Our work supports property owners through some of the most difficult moments they face, including escape of water, storm and flood-related damage. Read more about our flood damage claims support.
Achievements and Awards in 2025
Our ongoing commitment to service excellence, professional standards, and franchise development has been recognised across the industry. We are proud to highlight our key achievements from 2025 below:
British Claims Awards 2025
Winner: Outstanding Services to the Policyholder
Finalist: Loss Assessor of the Year (second consecutive year)
Modern Claims Awards
Winner: Giving Back to Charity
BUILD Awards
Winner: Best Insurance Claims Management Service Provider – UK (second consecutive year)
Insurance Times Claims Excellence Awards 2025
Finalist: Claims Team of the Year
Finalist: Claims Professional of the Year
EWIF Awards
Winner: Inspirational Woman of the Year – Head of Franchise
Finalist: Franchisor Employee of the Year – Claims Manager
Women in Insurance Awards
Finalist: Insurance Woman of the Year
Finalist: Role Model of the Year – Service Provider
Elite Franchise Top 100
Ranked for the eighth consecutive year, reinforcing the strength, stability, and long-term success of the Concept Claim Solutions franchise model.
Partnership With Ivison Trust
Ivison Trust (formerly Pace) is a national charity working to keep children safe from exploitation by supporting their parents, disrupting the exploiters and working in partnership with police and family services.
Empowering Our Community: A Commitment to Change
At the core of our mission is the belief that every child deserves to grow up safe, supported, and free from exploitation. By partnering with the Ivison Trust, we are not only raising awareness about the critical issues surrounding child exploitation but also driving tangible changes that can save lives.
Understanding the Issue:
The alarming rise of county lines activity has affected communities across England, with 90% of police forces reporting incidents. Children from all walks of life are at risk of grooming and exploitation.
Through our partnership with Ivison Trust, we have gained opportunities to advocate for policy and practice changes that protect at-risk children.
We are proud to support Iviosn Trust in empowering practitioners—such as teachers, social workers, and law enforcement officials—by providing them with the insights needed to recognise and address the specific challenges faced by children throughout the UK.
As an ethical and responsible business, we adopt a holistic approach to sustainability, understanding the profound significance of implementing responsible practices. We believe true success lies in prioritising our customers’ interests, upholding integrity, fostering accountability, and championing inclusion.
Our commitment transcends merely meeting our customers’ needs; we aim to positively impact the communities we engage with and the environment we share.
Day in the Life of a Concept Franchise Partner
Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims.
Day in the Life of a Concept Franchise Partner
Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims.