About us

To best serve policyholders in their time of need through exemplary customer service and delivering high-quality property repairs.

Professional Services Franchise

Within the first year of starting the business, our founder Darren Griffin recognised franchising offered a tried and tested route for meeting the unprecedented demand for the service. Since starting, we have gone from strength to strength and recently celebrated 20 years of success.

Concept has become a respected name within the insurance industry and is one of the fastest growing network’s in the UK. We still operate a couple of local territories to ensure that we stay at the forefront of the market and gain an in-depth understanding of the challenges our franchise partners may face. By applying this insight, we have achieved continuous improvements across the network.

We will continue to invest in upskilling our existing network and be committed to ensuring our franchise partners always have someone to turn to for help, whether it’s for emotional support, business development or technical advice.

Andy Walmsley


Andy Walmsley


In February 2023,  Concept Claim Solutions was awarded 5-Star Franchisee Satisfaction in a  benchmark survey, conducted by WorkBuzz. The anonymous survey is an excellent way of showing how well we’re performing from the perspective of our franchise partners.

In order to achieve 5 Star Franchisee Satisfaction, the survey results needed to prove that we are excelling above the franchising industry average in all six areas: Franchise System, Training and Support, Culture and Relationships, Leadership, Value & Rewards and General Satisfaction.

  • 100% of franchise partners said that the Head Office support team ‘Go the Extra Mile’

  • 100% of franchise partners said they plan to expand their business

  • 100% of the franchise partners feel Concept Claim Solutions values their ideas 

  • 94% feel they are valued

At the start of 2023, we were named as finalists in the Franchisor of the Year’ and ‘Best Adaptation to Change categories at the Quality Franchise Association Awards (QFA).

Hundreds of Franchisors entered the QFA Franchising Awards with the ‘Franchisor of the Year’ being the most prestigious of the awards; it recognises businesses which have shown resilience and demonstrated the qualities of a strong franchise network.

The ‘Best Adaptation to Change’ award recognises franchisors who have embraced and successfully overcome the key challenges business faced during 2022.

For the last seven years, we have been continually rated as an Elite Top 100 Franchise. 


We have developed a ‘private work’ offering to customers either as an extension to their insurance claim or as standalone repair and renovation work. After suffering property damage, some homeowners see it as an opportunity to improve their property and choose to have other work completed simultaneously as the insurance repair work to reduce inconvenience.

Cash Settlements

Occasionally, policyholders are just looking to receive a cash settlement and then arrange the repair works themselves once the local franchisee has managed the settlement negotiation on their behalf.  Our model accommodates this by charging a percentage based loss assessing fee, usually around 15% of the claim value.  

Our Team Members

Meet our Professional Team

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Why Do Customers Choose Concept?

Customers choose us for various reasons, but efficiency and transparency make our service stand out from the crowd. Whether the policyholder is a vulnerable client in need of assistance or just busy with life, our professionally managed service achieves valuable results.

Our surveys and report schedules are very detailed to ensure transparency for all parties involved and the costs charged to insurers are standard market rates. We only use vetted tradespeople and start the repair works as soon as possible. We undertake all emergency works, drying and reinstatement of the building, ensuring a complete end-to-end solution, therefore reducing the claims lifecycle.

Day in the Life of a Concept Franchise Partner

Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims. 

Day in the Life of a Concept Franchise Partner

Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims.