Operating Since 2002
Professional Services Franchise

Since starting, Concept has gone from strength to strength and recently celebrated 22 years of success. We are a respected name within the insurance industry and are one of the fastest growing network’s in the UK.

Concept is part of the Insurance Solutions Group (ISG) which comprises of 7 companies, including a Loss Adjusting business that has been successfully trading for over 35 years and a national building repair network. 

Events such as Brexit and the Covid pandemic have seen a reduction in the number of available contractors. In response to the contractor shortage and increases in costs in 2021, Concept included the building repair service as part of the franchise operating model.

Using the Head Office repair service can save considerable time for a franchise partner. The contractors are paid when the works are completed, which significantly helps cash flow and enables franchise partners to manage a larger volume of work.

As a member of the British Franchise Association and the Quality Franchise Association, we are committed to ethical franchising and adhering to a professional Code of Conduct.

Andy Walmsley


Andy Walmsley


Having recently been awarded 5 Star Franchisee Satisfaction, Concept’s success story revolves around always ensuring its franchise partners are expertly equipped. 

The anonymous survey was  conducted by WorkBuzz in February 2023 and shows how we’re performing from the perspective of our franchise partners. To achieve 5 Star Franchisee Satisfaction, the results had to be above the franchising industry average in all six areas: Franchise System, Training and Support, Culture and Relationships, Leadership, Value & Rewards and General Satisfaction. 

We are committed to creating an accessible, inclusive working environment and culture where all franchise partners are treated fairly, are able to perform to the best of their abilities and get support in developing and growing their business which is why the below results mean the world to us: 

  • 100% of franchise partners plan to expand their business 

  • 100% of franchise partners feel we value their ideas 

  • 94% feel they are valued


Finalists in the ‘Franchisor of the Year’ and ‘Best Adaptation to Change’ categories at the Quality Franchise Association Awards (QFA). 

Hundreds of Franchisors entered the QFA Franchising Awards with the ‘Franchisor of the Year’ being the most prestigious of the awards; it celebrates businesses which have shown resilience and demonstrated the qualities of a strong franchise network. 

The ‘Best Adaptation to Change’ award recognises franchisors who have embraced and successfully overcome the key challenges business faced during 2022.

Concept delivers both outstanding results for franchise partners and the opportunity to make a difference to the lives of people who have suffered damage to their homes or commercial property from everyday disasters.

If you have a natural ability to get things done and a caring nature, this could be the perfect opportunity for you!



We have developed a ‘private work’ offering to customers.  After suffering property damage, some homeowners see it as an opportunity to improve their property and choose to have other work completed simultaneously as the insurance repair work to reduce inconvenience.

Cash Settlements

Occasionally, policyholders are just looking to receive a cash settlement and then arrange the repair works themselves once the local franchisee has managed the settlement negotiation on their behalf.  Our model accommodates this by charging a percentage based loss assessing fee, usually around 15% of the claim value.  

Our Team Members

Meet our Professional Team

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Why Do Customers Choose Concept?

Customers choose us for various reasons, but efficiency and transparency make our service stand out from the crowd. Whether the policyholder is a vulnerable client in need of assistance or just busy with life, our professionally managed service achieves valuable results.

Our surveys and report schedules are very detailed to ensure transparency for all parties involved and the costs charged to insurers are standard market rates. We only use vetted tradespeople and start the repair works as soon as possible. We undertake all emergency works, drying and reinstatement of the building, ensuring a complete end-to-end solution, therefore reducing the claims lifecycle.

Day in the Life of a Concept Franchise Partner

Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims. 

Day in the Life of a Concept Franchise Partner

Nathan Proctor shares what’s involved in his day to day role project managing property damage insurance claims.