There are no upper limits with Concept Claim Solutions

Follow a recession-resistant pathway to earning six figures.

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Concept Claim Solutions

Established in 2001, Concept was the insurance claims management franchise pioneer. We are the longest established franchise in the building insurance claims sector, with approximately 50 operational franchise territories in the UK, all committed to delivering outstanding service to policyholders.

Property damage insurance claims is a billion-pound industry with events such as pandemics and economic recessions having little or no effect on the business model. The resilient market provides a vast range of disaster recovery work, ranging from replacing storm damaged roofs to managing complex house fires to completing minor structural repairs.

Due to the excellence of the training and ongoing support, no previous experience in construction, project management, or insurance is necessary. We will teach you about every aspect of the business, quickly equipping you with the skills and know-how to tap into this lucrative market.  

At Concept, we welcome your ideas and value your contribution. Our model puts you in control with the backing of our vast experience, impressive infrastructure and a reputation gained from over two decades in the sector. The business benefits from very low overheads and can be operated from home, giving you the freedom to manage your own time. 

How We Make
A Real Difference

Provided we use our qualified contractors to complete the repairs, the customer only pays their insurance policy excess.

Concept Claims Solutions is the trading name of Concept Building Solutions UK Ltd, which is authorised and regulated by the Financial Conduct Authority. Franchise partners are approved as Appointed Representatives by the Financial Conduct Authority to manage property damage insurance claims on behalf of policyholders.

We understand that dealing with property damage can be a stressful and time-consuming process for anyone. That’s where we come in. By instructing Concept Claim Solutions, policyholders can have peace of mind knowing that their best interests are being taken care of by professionals who focus on achieving the best possible results, as quickly as possible and with minimal disruption to their lives.

Our end-to-end service includes presenting the claim accurately to the insurance company to ensure a fair settlement and project managing the property reinstatement, using our national network of contractors. When we complete the repairs, the customer only has to pay their insurance policy excess.

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Why Choose A
Concept Claim Solutions

Running your own business does not have to be daunting. With 20 years of experience developing franchisees, we have the tools to help you become a truly successful business owner.

When you are doing a role you feel passionate about, you gain a positive work-life balance and sense of well-being. The Concept franchise is both personally and financially rewarding. Here are some of the benefits of starting a business with Concept Claim Solutions:

Unrivalled Experience

Being part of the Insurance Solutions Group (ISG) means there are unparalleled resources available to support the development of franchise partners. ISG is a UK wide specialist group of 7 companies with approximately 120 employees and over 35 years operating within the insurance sector.

Access to Contractors

We shoulder the burden of finding quality contractors by supplying franchise partners with access to a national network of tradespeople. All the companies in the ISG use the same base of qualified tradespeople, who are vetted and accredited centrally through a bespoke online system.

Lead Generation Expertise

New franchise partners follow a proven sales strategy underpinned by hands-on support and training from the National Business Development Manager. Along with help from the in-house graphic design department and generous pay per click campaigns to ultimately grow lead generation.

Centralised Claims Team

There is never a missed opportunity because customers call or email our 24 hours, 7 days a week, centralised call handling team. The team currently manages about 30,000 calls per year and are always on hand to help franchise partners assess the validity of claims or to offer practical techniques for overcoming the insurer’s objections.

First Class Training

The ten-day induction training is classroom based for 5-days; the training is delivered by an accredited professional with operational experience. With a further 5 field based days to practise the newly acquired skills in a controlled environment, followed by mentoring for at least the first six months of trading.

Ongoing Support

We appreciate that everyone learns skills and absorbs information at different stages of their development. That is why our support is ongoing throughout the entire franchise term; this includes business coaching from Franchise Development Managers or joining regular calls with franchise peers, where we collaborate and share best practices.

Competitive Starter Package

Probably the most comprehensive package on the market. Not only does it include the initial training, field-based support, digital advertising and marketing expertise, our accountancy provider will also complete the year one final account and tax returns for all new franchisees.

In Demand Service

Although the project sizes and locations change, one thing is consistent; the service will always be in demand. In 2020, UK insurance companies paid out £16 million every day on property insurance claims. When making a claim, every policyholder is entitled to appoint professional representation, such as Concept Claim Solutions.

Funding Available

The bank will lend approximately 70% of the start-up costs based on the previous success of our business model. Therefore, you need approximately £15,000 in liquid capital to secure the loan for the total franchise fee.

For further information, please complete the contact form or call a member of our recruitment team on Tel: 0800 037 0315

The Concept business model is bulletproof

Read how Owen Moon expanded his Concept Business during the height of the Covid-19 pandemic

Owen Moon


Helping You Prepare
for the Unexpected